Return Policy

1 Return Eligibility

To qualify for a return, items must meet these conditions:

• Return requests are submitted within 7 calendar days of delivery (confirmed by tracking information).
• Products are in original, unused, and undamaged condition (no scratches, missing parts, or signs of wear).
• All original packaging, tags, accessories, and documentation (e.g., user manual) are included with the return.

2 Non-Returnable Items

The following cannot be returned unless they arrive damaged or defective:

• Refunds or returns will not be provided for products damaged due to intentional or accidental human error (such as improper use, accidental drops, or improper storage after delivery).

3 How to Start a Return

All returns require prior approval from our team—do not ship items back before we confirm. Follow these steps:

1. Send an email to our customer service at store@edgesmartdrive.com with the subject line "Return Request - [Your Order Number]".
2. Include the following information in your email:
   • Your full name and order number.
   • The name and SKU of the product(s) you wish to return.
   • A clear reason for the return (e.g., "product arrived defective", "ordered the wrong model").
   • Photos or videos of the product (and packaging, if damaged) to verify its condition (required for defective or damaged items).
3. Our team will review your request within 2–3 business days. If approved, we will send you detailed return instructions (including our designated return address) via email.

4 Return Shipping

• Customer-funded shipping: You are responsible for covering the cost of return shipping, unless the return is due to our error (e.g., wrong item shipped, defective product out of the box). In such cases, we will provide a pre-paid shipping label or reimburse your reasonable shipping costs (proof of shipping cost is required).
• Trackable shipping: We strongly recommend using a trackable shipping method for returns. We are not liable for lost, stolen, or delayed packages during return transit.
• Unauthorized returns: Do not ship items to our warehouse without prior approval. Returns sent without confirmation may be rejected or delayed.

5 Return Inspection & Refund Processing

Once we receive your returned item, our team will inspect it to confirm it meets the eligibility criteria. This inspection typically takes 3–5 business days.

• If the return is approved: We will process your refund within 2–3 business days of inspection.
• If the return is rejected: We will notify you via email with the reason (e.g., "product is damaged", "missing original packaging") and arrange to ship the item back to you (you will be responsible for the shipping cost of the rejected item).

6 Refund Details

• Refund method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal).
• Refund timeline: Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account (processing times vary by bank or platform).
• Refund amount: You will receive a full refund of the product’s purchase price, excluding the original shipping cost (unless the return is due to our error).

7 Defective or Damaged Products

If you receive a defective, damaged, or incorrect product (e.g., wrong model, missing parts):

1. Notify us via store@edgesmartdrive.com within 48 hours of delivery (include photos/videos of the issue).
2. We will either:
   • Process a full refund (including the original shipping cost), or
   • Arrange for the defective item to be returned at our expense (we will share return instructions after confirmation).

8 Order Cancellations

You may cancel an order before it is shipped by contacting us at store@edgesmartdrive.com with your order number. Once an order has been shipped, it cannot be canceled—you will need to follow our return process instead.

If your cancellation is approved, we will issue a full refund within 2–3 business days, and the funds will appear in your account within 5–10 business days (per your payment provider’s timeline).

9 Contact Us

10 Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or initiation of return/refund requests after the update constitutes acceptance of the revised policy.


Last Updated: September 15, 2025